1. Your neon sign (with backing)
2. Electronic transformer
3. Hanging equipment
4. Dimmable device (if you selected)
All neon signs are handmade products, it means all neon signs are made to order. Normally the production need 5-7 working days, and delivery also will take 5-7 working days, Delivery details will be provided in your confirmation email. Possible have little delay during Coronavirus now. You can upgrade to Rush Order service if you want to get your sign faster, please choose it in the checkout page.
Yes, we offer rush order service. In this service, we will produce priority and shipping upgrade to express. Normally the lead time is 12-20 business days, and with rush order service, the lead time is 8-12 business days. Please check the extra cost in the checkout page.
Yes, but you need to inform us within 24 hours after you placed the order, once we start to produce, you can't cancel it.
All our pieces are made by hand to order, we can only accept returns/refunds on faulty items, as all pieces are one off made to order. All sales are final.
Normally it will take 5-7 working days.
If your neon sign broken during shipping, please contact us via email within 48 hours of the delivery. Please take pictures of the broken sign in the box, showing the broken parts, and attach the pictures to your email. We will send you the replacements ASAP.
We will update the order status once we send the product to shipping company, so the tracking information will need few days to get trackable online.
Yes, we shipping to all over the world.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We offer a 12 month guarantee on materials and workmanship on all of our neon signs. However, this does not extend to any damage that may occur as a result of incorrect installation or physical damage during usage.
White, Pink, Red, Green, Blue, Aqua, Orange, Yellow, Purple
Yes, we do.
The majority of neon signs that we supply come mounted backing and wires, complete with a normal mains plug, which can be plugged into an accessible plug socket. The sign simply needs to be fixed onto the wall, or suspended from chain that we will supply.
Yes, but we don't offer installation service. This need to done by a neon sign installer, or an electrician with neon experience. This should always be done in accordance with IEE Wiring Regulations.
3 to 5 years